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FREQUENTLY ASKED QUESTIONS

WHY TELETHERAPY?

Teletherapy has increased in popularity in recent years making it a mainstream option to receive health related services. It offers many benefits which include, but are no limited to:

  • Efficiency

  • Safety

  • Improved communication

  • Improved timeliness of sessions 

  • Flexibility

  • Reduced wait times 

  • Accessibility to more students, especially in remote areas

  • Cost savings in expensive regions

Although it may not be in person, your child will benefit from a relationship with his/her therapist over time the same way he/she would attending a brick and mortar location. 

HOW DOES MY SESSION START?

After scheduling your session, you will receive an email reminder approximately 24 hours before your appointment. This reminder will include a Zoom link and sign in information to enter your session. This is the only link that you will ever need and will not change between repeated sessions. 


At the time of your session, follow the link or enter the login information at https:zoom/us. This will allow you to enter the waiting room of your session. At your scheduled time, your therapist will allow your video to connect and enter the session for your entire schedule time.

WHAT IS YOUR SCHEDULING/CANCELLATION POLICY?

Services and sessions may be scheduled on a weekly recurring basis, or as needed, based on your family’s needs. An average of 80% attendance of scheduled appointments is expected to obtain the highest potential of progress. Consistent failure to meet this expectation may result in the discharge of services and will be discussed on an as needed basis. 


Scheduled time is reserved exclusively for you and your therapist. Any appointments canceled with less than 24 hours notice will result in a charge of 50% of the full normal session rate. Cancellations made with less than 24 hours notice due to illness are not charged at the therapist’s discretion. 

WHAT TO DO IF I NEED TO RESCHEDULE?

Please make all attempts to reschedule your session at least 24 hours prior to your scheduled appointment. This ensures that all available times are shown as available for any clients who need to schedule. If you need to reschedule, please let your therapist know that you will not be able to attend by phone or email.

WHAT ARE THE TECHNICAL REQUIREMENTS FOR TELETHERAPY SESSIONS?

Zoom video conferencing will be used to hold your teletherapy session. Features of this program change in their availability depending on the device that you use. 


It is recommended that you sign on to your session using the device that works best on your internet services at home (or the location that you will be accessing your session). Service interruptions may prevent you from benefiting from your entire session time. 


It is also recommended that you select a device that has a large enough screen to read text clearly and make selections using a mouse, stylus, or your finger so that you may be able to benefit from interactive activities that may be available during your session. Touch screen phones are not typically a good choice for interactive sessions due to the smaller screen size. 


A quiet environment is best for your session so that you are able to easily and clearly hear directions and information provided to you by your therapist. If the environment that you are in may have extra distractions, you may benefit from the use of headphones or a headset with a microphone to eliminate background noise as much as possible. 


A webcam (included in the device that you are using or a separate attachment) is required to participate in your video sessions to ensure a face-to-face interaction with your therapist and allow you to benefit from visual supports that assist in instruction. 

HOW OFTEN WILL I BE BILLED?

Clients have the opportunity to benefit from a same day or automatic payment discounted rate (varies depending on services).  In order to enroll, please contact your therapist. For clients who do not choose to benefit from this schedule of payment, you may choose to receive an invoice for attended sessions on a weekly or monthly basis. Invoices will be received by email. Payment is expected within 30 days of receipt of the invoice. 


If payment is not received within 30 days, sessions will no longer be available to the client until a payment is made. Once a payment is received, the client will once again be able to schedule future sessions.

WHAT PAYMENTS ARE ACCEPTED?

Payments may be made using cash, credit card, or check.

IS MY INFORMATION CONFIDENTIAL?

This office is compliant with HIPAA rules and regulations regarding your right to the privacy of personal health information.

FAQ: FAQ
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